What is a CQC report?

by | Nov 28, 2022

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. As part of their inspection process, they provide an annual report for each care home and request that they publish them on their website. Each CQC report is divided into five sections – known as the Five ‘Key Lines of Enquiry’. The Five Key Lines of Enquiry (KLOE’s) are assessed by the CQC during each on-site inspection and the findings are used to produce a star rating for each section. The CQC also produces a brief summary of each inspection visit which can be found within the body of each individual report. On-site inspections at residential care homes in England are usually unannounced although sometimes they are planned.

Who are the CQC?

As part of their inspection process, they provide an annual report for each care home and request that they publish them on their website. Each CQC report is divided into five sections – known as the Five ‘Key Lines of Enquiry’. The Five Key Lines of Enquiry (KLOE’s) are assessed by the CQC during each on-site inspection and the findings are used to prod

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. The purpose of our inspection and regulation is to ensure that people get safe, effective, compassionate and high-quality care. They inspect services to make sure they meet essential standards of quality and safety; they also help others to improve their services, or take action if they do not. They are also part of a network of regulators across the UK who share information about poor quality care, so that problems can be picked up sooner rather than later.

The Five Key Lines of Enquiry (KLOE’s)

These are assessed by the CQC during each on-site inspection and the findings are used to produce a star rating for each section. The rating will be based on whether or not more than 80% of homes in that section were rated as good or outstanding.

The five key lines of enquiry are:

  • Safe – is the care home safe? Is it free from abuse, neglect and exploitation?
  • Effective – does the care home provide care, treatment and support for people who use it safely, appropriately, and efficiently?
  • Caring – do staff treat people with respect and dignity?
  • Responsive – is there sufficient skilled staff who respond well to residents’ need for support or help? Can they keep residents safe? Is there enough support available when a resident is admitted to hospital unexpectedly? Can families always get access to information about their relative’s health and well-being (including personal callers)? Are relatives kept informed about changes in conditions affecting their relative’s health/well- being if this affects decisions about discharge arrangements or discharge planning (including holiday arrangements)? Do relatives have opportunities to participate in decisions relating to discharge planning where this would impact upon them (i.e. return home after admission into hospital).
  • Well led – overall leadership of the organisation at board level; management structure; governance structures including complaints procedure; commissioning processes; leadership quality assurance process

The inspection

On-site inspections at residential care homes are usually unannounced although sometimes they are planned. The Care Quality Commission (CQC) is responsible for inspecting health and social care services in England, including residential care homes. It inspects care homes on a regular basis and is legally required to publish its findings in CQC reports. Inspectors are trained to look for specific things when they visit a residential home – for example, whether the staff have been trained properly or whether the residents’ rooms are clean and safe to live in. However, inspectors do not make judgements based on their own personal experience; instead they give each home a rating depending on the evidence available during their visit.

Annual report.

The report summarises the inspection and tells you what we found, what standards the home met, and how well the home cares for people who use it. The CQC inspects care homes to make sure they are safe and well-led. We can inspect any time of year, not just during a holiday period. We know that families may be visiting their loved ones at Christmas, so they are more likely to visit then than at other times of year if there are concerns about safety or leadership in a care home.

We hope that this post has helped you to understand the CQC’s inspection process a little better.  We are very proud to say that our last inspection left us with an overall ‘Good’ rating!  If you have any questions about the CQC or indeed our own CQC report please do get in touch and we can answer any of your queries.